When returning an item, please take note of the following guidelines:
Shipping will not be refunded on any returned items and it is the responsibility of the customer when shipping items back to us.
Store credit will be given for the purchase price of all eligible returned merchandise. NO CASH REFUNDS ARE OFFERED. Authorized returns must be postmarked within 15 days of the date of purchase. Any merchandise received after that date will not be credited and it will be the shippers responsibility for the reshipping fee to receive your merchandise back.
CLEARANCE AND JEWELRY SALES ARE FINAL AND ARE NON-RETURNABLE.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No Exceptions. If we do not receive notification , the return will be refused. We will require picture(s) of defective or damaged item emailed to [email protected] Please include in picture of all tags still attached to the item. Please include Name, order number and product name. We will respond back within 24-48 hours. If you have not heard from us please call us at 940-549-1150 to insure we did receive it.
Returns must be received in original, unused condition with the tags attached. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. If we do not receive the reshipping fee within 15 days, we will donate all items to charity.
Once the request is made, please enclose a copy of your invoice and mail the items back to: Boaz Dept. Store, 507 Elm St., Graham, TX. 76450.